User Support

No photo appears after capture

1. Confirm that Folio has camera or photo access in iOS Settings.
2. Return to the capture flow and choose the current photo again. Names and series details you entered should remain.
3. If the image is still blank, restart Folio and try importing it again.

Saving fails or times out

The failure screen keeps the current photos and entered details. Choose “Try Again,” or return to review and save once more. If the issue repeats, confirm that your device has enough free storage.

Purchase, restore, or manage Folio Pro

Folio Pro offers monthly and annual auto-renewable subscriptions. Prices and currencies are localized by the App Store and shown before purchase. After confirmation, payment is charged to your Apple Account. The subscription renews for the selected billing period unless canceled before the next renewal. After cancellation, Pro access remains available until the end of the current paid period.

Restoring purchases does not create a new charge. Sign in to the same Folio Account associated with the purchase and use the same Apple Account used for the original transaction. Then choose “Restore Purchases” on the Folio Pro screen. If a purchase is pending, wait for approval from Apple or the family organizer.

To manage or cancel, choose “Manage Subscription” in Folio Pro or open iPhone Settings → your name → Subscriptions. Refund requests are reviewed by Apple at reportaproblem.apple.com.

If access is still missing after a restore, restart Folio and restore again. Contact us below if the issue continues. Never send an Apple Account password or complete payment credentials.

Delete local collection data

Delete an individual card from its detail page. Before uninstalling Folio, export a complete library from Settings → Backup & Restore and keep the backup on another device or in cloud storage. After reinstalling, import it from the same screen. Folio does not currently provide automatic cloud backup or automatic cross-device sync.

Sign in, sign out, or delete a Folio account

The on-device library does not require sign-in. When you choose to sign in, purchase or restore Folio Pro benefits, or manage the account, the mainland China version uses a +86 phone number and SMS code. Verification creates an account when the number is not already registered. Never share the code with anyone.

Signing out does not delete the account or local collection. To permanently delete the account, open Folio Settings → Folio Account → Delete Folio Account, request a second code, and confirm. The authentication account is deleted immediately and UID-linked account records enter a deletion queue planned to complete within seven days. Local cards, photos, and notes remain on the device.

Account deletion does not automatically cancel an App Store subscription. Cancel first in Folio Pro or Apple subscription management. If deletion remains incomplete for more than seven days, email us.